Terms of Service

CLEAN AREA FOR BUILDING CLEANING SERVICES (L.L.C – S.O.)
Last updated: 1 November 2026

Please read these terms carefully. By placing a Booking or by ticking the acceptance box on our booking form, you confirm that you have read, understood and accepted them. If you do not accept them, please do not place a Booking.

1. Who we are

1.1. These terms are an agreement between you and CLEAN AREA FOR BUILDING CLEANING SERVICES, a limited liability company – single owner, licensed by the Department of Economy and Tourism, Dubai, under commercial licence No. 1228528, commercial register No. 2064475, Dubai Chamber membership No. 480426, with its registered office at Office RETAIL-20-75, Danube Building Materials FZCO building, Wadi Al Safa 2, Dubai, P.O. Box 45195, United Arab Emirates (“Clean Area”, “we”, “us”, “our”).

1.2. Contact: WhatsApp +971 52 808 4976; email cleanarea.0001@gmail.com. Messages sent to these contacts are how you change or cancel a Booking, make a claim or send us any notice under these terms.

1.3. These terms apply to every Booking made through cleanarea.ae, WhatsApp, phone or any other channel, and to your use of the website. If a Booking confirmation contains special terms agreed with you, those special terms prevail for that Booking.

2. Definitions

• “Client” or “you”: the person who books and pays for the Services.
• “Services”: the cleaning services described on the website and specified in your Booking confirmation.
• “Booking”: your order for Services, confirmed by us in writing (WhatsApp, SMS or email).
• “Property”: the premises where the Services are performed.
• “Crew”: the cleaning specialists we send to the Property. They are our employees or contractors, not yours.
• “Protocol”: the photos and videos of the Property taken by the Crew before and after the Services under clause 9.

3. Booking and acceptance

3.1. You place a Booking through the booking form on the website or by WhatsApp, stating the type of Services, the size and type of the Property, the date and time, and any extras.

3.2. A Booking becomes binding when we send you a written confirmation and your payment is received. The confirmation states the Services, the date and arrival window, the price and, where relevant, the number of Crew members and the planned duration.

3.3. You must give us accurate and complete information about the Property: size, number of rooms and bathrooms, its condition (for example after renovation, heavy soiling, mould or pests), access arrangements, and any parking or building permit requirements. If on arrival the Property differs materially from the Booking, the Crew will tell you before starting work and we will propose a change in scope, time or price. If you do not agree, you may cancel that visit and clause 6.4 applies.

3.4. You confirm that you are at least 18 years old and that you are the owner or occupier of the Property or are otherwise entitled to give us access to it.

4. Price and payment

4.1. Prices are shown on the website or stated in your confirmation in UAE dirhams (AED). Value added tax (VAT) at the rate of 5% is added to the price and is shown separately, together with the total amount, before you pay. We issue a tax invoice for every payment.

4.2. Payment is made online in advance by bank card, Apple Pay or Google Pay. We do not accept cash, and the Crew is not authorised to accept any payment.

4.3. The price of a confirmed Booking does not change for the scope stated in the confirmation. Additional work or additional time is performed only after you have agreed its price in writing, and it is paid before or immediately after it is performed.

4.4. Card payments are processed by our licensed payment service provider. We do not see or store your full card details.

4.5. If you believe a payment is incorrect, please contact us first so we can correct it. If you dispute a valid payment with your bank for Services that were performed, we may provide the bank with the Booking confirmation, the Protocol and our correspondence with you.

5. Performing the Services

5.1. The Crew arrives within the arrival window stated in your confirmation. Delays caused by traffic, building security or similar circumstances do not entitle you to a refund, but if the Crew is more than 60 minutes late you may cancel the visit free of charge or reschedule it.

5.2. You must, at the booked time: (a) provide safe access to the Property, including any building or community permits; (b) provide running water and electricity; (c) remove or securely lock away cash, jewellery, documents, watches, small electronics and other valuables; (d) tell us in advance in writing about fragile, valuable or delicate items and surfaces (for example natural stone, antiques, artworks, silk, untreated wood, high-gloss finishes) and give instructions for them; (e) secure pets and tell us about them in advance.

5.3. The Crew uses professional equipment and cleaning agents chosen by us. If any product must be used or avoided (for example because of allergies, children or a particular surface), you must tell us in writing when booking.

5.4. The Crew does not: move heavy furniture or appliances; work at height beyond a standard step ladder or outside balcony railings; clean exterior windows that are not safely accessible from inside; handle hazardous, medical or biological waste, mould remediation or pest control; connect, disconnect or repair electrical, gas or plumbing installations; or perform tasks outside the Booking. The Crew may decline any task that it considers unsafe.

5.5. The Crew may stop work and leave the Property if the Crew faces harassment, threats, abusive behaviour or unsafe conditions (for example exposed wiring, structural danger, aggressive animals or a person behaving in a threatening manner). In that case the price for the work already performed and for the Crew’s time on site is not refunded, and any remaining part of the price is refunded under clause 6.6.

5.6. If the Services take longer than planned because the condition of the Property differs from the Booking, we will tell you and agree with you either additional time at a price stated in advance or an additional Crew member. If you do not agree, the Crew will complete as much of the work as the booked time allows.

5.7. If you are not present, you are responsible for the arrangement you choose for handing over and returning keys (for example via building security or concierge). We are responsible for the keys only from the moment the Crew receives them until the moment the Crew hands them back as agreed.

5.8. After the Services we send you a short report of the work done.

6. Changes and cancellation

6.1. You may reschedule or cancel a Booking by WhatsApp or email. The time your message is received by us is the time of cancellation.

6.2. If you cancel or reschedule at least 24 hours before the booked start time, we refund the full amount paid or move the Booking to the new date without charge.

6.3. If you cancel less than 24 hours before the booked start time, or if the Crew arrives within the arrival window and cannot start work for reasons within your control (no access, no one to hand over keys, no water or electricity, building permit not arranged), we retain the full price of the Booking as a cancellation fee and no refund is made.

6.4. The cancellation fee in clause 6.3 is a genuine pre-estimate of our losses, because the Crew’s time is reserved for you and cannot usually be re-sold at short notice. If you cancel under clause 3.3 because the Property differs materially from the Booking, clause 6.3 applies.

6.5. If we must cancel or reschedule a Booking, or if the Crew is late as described in clause 5.1, we will offer you a new date or a full refund, at your choice.

6.6. Refunds are made to the original payment method within 14 days. The time it takes for the refund to appear on your statement depends on your bank.

7. Quality guarantee

7.1. If you are not satisfied with the quality of the Services, send us a description and photos by WhatsApp within 24 hours after the Services are completed.

7.2. We review your claim against the Protocol and the Booking. If the Services were not performed properly, we will re-clean the affected areas at no charge at a time agreed with you. If a re-clean is not possible or does not remedy the problem, we will refund the part of the price that corresponds to the work not properly performed.

7.3. This guarantee is in addition to, and does not limit, your rights under the consumer protection laws of the United Arab Emirates.

8. Damage and liability

8.1. The Crew takes care to avoid damage to the Property and its contents. The Protocol records the condition of each room before and after the Services.

8.2. If you believe that the Crew caused damage or that an item is missing, tell us by WhatsApp or email, with photos, within 24 hours after the Services for visible damage, and as soon as reasonably possible after you discover it for damage that could not reasonably have been seen earlier. Please do not repair or dispose of the damaged item before we have had a reasonable opportunity to inspect it, unless this is needed to prevent further damage.

8.3. If the damage or loss was caused by the Crew, we will, at our choice, repair the item, replace it with an equivalent item, or pay you the reasonable cost of repair or, where repair is not possible, its market value taking into account its age and condition.

8.4. We are not liable for: (a) damage, wear or defects that existed before the Services, including those recorded in the Protocol; (b) damage caused by faulty installation, poor fixing, manufacturing defects or the condition of the item itself (for example loose fittings, worn finishes, unsealed stone, colour that is not fast); (c) damage to fragile, valuable or delicate items or surfaces that you did not disclose under clause 5.2(d), or caused by following your instructions; (d) loss of cash, jewellery, documents or other valuables that you did not secure under clause 5.2(c), unless it is proven that a member of the Crew took them; (e) indirect or consequential loss, such as loss of profit or business; (f) events outside our reasonable control under clause 8.7.

8.5. Our total liability for damage to or loss of property arising from one Booking is limited to the higher of ten (10) times the price of that Booking or AED 5,000.

8.6. Nothing in these terms excludes or limits our liability: for death or personal injury; for fraud, theft or wilful misconduct of the Crew; for gross negligence; or for any liability that cannot be excluded or limited under the laws of the United Arab Emirates, including your rights as a consumer. Clauses 8.4 and 8.5 do not apply to such liability.

8.7. Neither you nor we are liable for failure or delay caused by events outside reasonable control, such as extreme weather, government orders, closure of roads or buildings, utility outages, epidemics or emergencies. If such an event affects your Booking, we will offer you a new date or a full refund, at your choice.

9. Photo and video Protocol and personal data

9.1. To perform the Services we collect: your name, phone number, email, the address and details of the Property, Booking and payment details, our correspondence with you, and the Protocol. We use this data only to perform the Services, take payment, issue invoices, handle claims, comply with the law and communicate with you about your Bookings.

9.2. By placing a Booking you consent to the Crew taking the Protocol. The Protocol covers only rooms, surfaces and items relevant to the Services. The Crew must not photograph or film any person, documents, screens or personal papers, and you may ask the Crew to exclude any room or item.

9.3. The Protocol is used only for quality control and to handle claims. We keep it for 30 days after the Services, or until any claim made within that period is finally resolved, and then delete it. Access is limited to our staff who need it for these purposes.

9.4. We will not publish or share photos or videos of your Property, or use them in advertising, without your separate written permission.

9.5. We send marketing messages only if you have agreed to receive them, and you can opt out at any time by replying “STOP” or by contacting us.

9.6. Our Privacy Policy, available at cleanarea.ae/privacy-policy/, explains in more detail how we process personal data and how you can exercise your rights, including your rights to access, correct and delete your data.

10. Our Crew

10.1. The Crew are employed or engaged by us and work under our supervision. Please give any instructions or complaints to us, not only to the Crew.

10.2. During the term of your Bookings and for 6 months after your last Booking, you agree not to hire or engage, directly or through any third party, any member of the Crew who performed Services for you, for cleaning or domestic work. If you do so, you agree to pay us a placement fee of AED 3,000 per person, reflecting our costs of recruiting, training and replacing that person. This clause does not prevent a person from applying for a position you have advertised publicly.

10.3. Please do not offer the Crew additional paid work outside the Booking. Any such work is not performed on our behalf and we are not responsible for it.

11. Website

11.1. The content of cleanarea.ae, including texts, images, logos and design, belongs to Clean Area or its licensors. You may use it for personal, non-commercial purposes only.

11.2. We try to keep information on the website accurate and up to date. If a price on the website is clearly wrong, we will tell you before confirming the Booking, and you may then confirm at the correct price or cancel.

11.3. You must not misuse the website, including by placing false Bookings, interfering with its operation, or collecting data from it by automated means.

12. Communications and reviews

12.1. We communicate with you mainly by WhatsApp, SMS and email using the contact details you give us. Notices sent to those details are treated as received.

12.2. We may ask you to leave a review after the Services. Leaving a review is voluntary and is not a condition of any refund, re-clean or other benefit. Reviews must be honest and must not contain personal data of the Crew.

13. Changes to these terms

13.1. We may update these terms from time to time. The version published on the website at the time of your Booking applies to that Booking. The date of the latest update is shown at the top of this page.

14. Governing law and disputes

14.1. These terms and any Booking are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

14.2. Please contact us first so that we can try to resolve any complaint. We will acknowledge your complaint within 2 working days and aim to give you a full reply within 7 working days. You may also contact the consumer protection authorities in Dubai or the UAE.

14.3. Any dispute that is not resolved amicably will be referred to the competent courts of Dubai.

14.4. If any provision of these terms is found invalid or unenforceable, it will be applied to the maximum extent permitted by law, and the remaining provisions remain in force.

14.5. These terms are written in English. If they are translated into another language, the English version prevails to the extent permitted by law.